Terms of Service

  1. Price variation - Price estimates are based on the Kandy Offset Printers (Pvt) Ltd ("KandyOffset") current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance, where such amendment is required in order to meet any rise or fall in such costs.
  2. Preliminary work - All work carried out, whether experimentally or otherwise, at customer's request shall be chargeable.
  3. Copy - Where any additional work of whatever nature is necessary as a result of copy supplied by a customer not being clear and/or legible, the KandyOffset shall be entitled to make additional charges on a time and materials basis to cover such additional work.
  4. Proofs - Proofs of all work may be submitted for customer's approval and the KandyOffset shall incur no liability for any errors not corrected by the customer in proofs so submitted. Additional charges shall be made for any additional proofs that are required as a result of alterations required by the customer. When style, type or layout is left to the KandyOffset's discretion, any subsequent changes to such style, type or layout required by the customer shall be subject to additional charges on a time and materials basis.
  5. Copyright - Unless negotiated and agreed in writing, the copyright of general artwork, commissioned artwork and illustrations and anything else whatsoever prepared, developed or created by the KandyOffset shall vest in and belong to the Kandy Offset Printers (Pvt) Ltd. The KandyOffset may use any artwork or printing produced by itself for the purposes of promoting KandyOffset. The customer shall be responsible for obtaining all necessary authorities and consents to reproduce pictures, artwork, photographs, copyright text and/or any other reproducible materials ("Materials") prior to instructing the KandyOffset to reproduce the same.
  6. Company imprint - Unless otherwise specifically requested in writing any work may carry the KandyOffset imprint which will be positioned at the KandyOffset's discretion.
  7. Delivery and payment - Turnaround is measured in Working Days. For orders made on a Guaranteed Turnaround service delivery will be made no later than 5pm on the last Working Day of the Guaranteed Period.
    1. These services rely on the customer not delaying the progress of the order in any way (which delays include but are not limited to the customer not returning proofs by the time specified by the KandyOffset or failing to make payment by the time such payment is due) (a "Customer Delay").
    2. Should expedited delivery be agreed the KandyOffset shall be entitled to make additional charges on a time and materials basis to cover any overtime or any other additional costs involved, including without limitation, the cost of couriers or special delivery post.
    3. Should work be suspended at the request of or delayed through any default of the customer for a period of 30 days or more the KandyOffset shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs.
    4. A advance payment of 70% from the total order amount will be charged on placing an order, unless agreed different payment terms with KandyOffset.
  8. Standing material -
    1. Metal and other materials owned by and used by it in the production of plates, film-setting, negatives, positives and the like shall remain the exclusive property of KandyOffset. Such items when supplied by the customer shall remain the customer's property.
    2. Lithographic, together work or other materials supplied by the customer may be effaced or destroyed immediately after the order is executed unless written arrangements are made to the contrary. In the latter event, the KandyOffset shall be entitled to make additional charges.
  9. Materials supplied by the customer -
    1. The KandyOffset may reject any paper, plates or other materials supplied or specified by the customer which it considers to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by the KandyOffset in ascertaining the unsuitability of the materials then that amount shall not be charged to the customer.
    2. KandyOffset shall have no liability in respect of any work being of less than reasonably satisfactory quality as a result of defects in or the unsuitability of materials supplied or specified by the customer.
    3. KandyOffset shall assume that quantities of materials supplied shall be adequate to cover normal spoilage accordingly if the quantities of materials supplied are not sufficient to cover normal spoilage ("an Insufficient Supply") then the KandyOffset shall have no liability for any shortfall in quantity to the extent that such shortfall arises as a result of such Insufficient Supply.
  10. Credit terms - For invoices not settled within the agreed credit terms, KandyOffset reserves the right to charge interest on the overdue debt at 2% above the base rate at the time and an administration fee to cover its debt recovery costs.
  11. Full colour printing - All reasonable efforts shall be made to obtain the best possible colour reproduction on customer's work but variation is inherent in the print process and it is understood and accepted as reasonable that, the KandyOffset shall not be required to guarantee an exact match in colour or texture between the customer's photograph, transparency, proof, electronic graphic file, previously printed matter (whether printed by KandyOffset or other party) or any other materials supplied by the customer and the printed article the subject of the customer's order.
  12. Data Protection - By placing an order with the KandyOffset, the customer consents to its details being passed on to our Head Office for accounting and marketing purposes. The details will be kept by KandyOffset even after the customer's trading relationship with the KandyOffset has terminated. KandyOffset may use the customer's personal data to let customers know about goods and services similar to the goods or services provided to the customer previously and any others matters that KandyOffset consider may be of interest to customers.
  13. Variation to Terms and Conditions - These terms and conditions may be amended from time to time. The latest version of these terms and conditions may be accessed via the Website.